References

A.K.A. all of the boring stuff just in case you were interested…..

 

9Lenses. (2017, June 27). 7 Key Stages of a Consulting Project. Retrieved from https://www.9lenses.com/consulting/7-key-stages-consulting-project/

Albon, P., Economy, P., & Nelson, B. (2011). Chapter 14: Building Business and Referrals through Current Clients. In Consulting For Dummies. Hoboken, NJ: Wiley Publishing Inc.

Albon, P., Economy, P., & Nelson, B. (2011). Chapter 13: Getting the Word Out – Promoting Your Business. In Consulting for Dummies. Hoboken, NJ: Wiley Publishing Inc.

Arrk Group. (2018). The Importance Of Getting The Discovery Phase Right. Retrieved from https://www.arrkgroup.com/thought-leadership/the-importance-of-getting-the-discovery-phase-right/

Barnes, S. (2009, December 10). How To Explain To Clients That They Are Wrong. Retrieved from https://www.smashingmagazine.com/2009/12/how-to-explain-to-clients-that-they-are-wrong/

Bowen, R. (2010, March 10). The Importance Of Customer Service To Your Freelance Business. Retrieved from https://www.noupe.com/business-online/freelance/the-importance-of-customer-service-to-your-freelance-business.html

Crash Course Kids. (2015, May 29). The Engineering Process: Crash Course Kids #12.2 [Video file]. Retrieved from https://youtu.be/fxJWin195kU

Crash Course Kids. (2015, July 7). Defining a Problem: Crash Course Kids #18.1 [Video file]. Retrieved from https://youtu.be/OyTEfLaRn98

Crash Course Kids. (2015, July 10). Defining Success: Crash Course Kids #18.2 [Video file]. Retrieved from https://youtu.be/XyFUqFQfl30

Crash Course Kids. (2015, September 10). Got Some Solutions?: Crash Course Kids #26.1[Video file]. Retrieved from https://youtu.be/WGESd7O4_Uk

Crash Course Kids. (2015, September 11). Let’s Fly!: Crash Course Kids 26.2 [Video file]. Retrieved from https://youtu.be/lSdaf8_Mr8E

Department of Information Technology Management. (n.d.). ITM 90A/B Graduation Project. Retrieved from https://www.ryerson.ca/information-technology-management/student-resources/course-studies/graduation-project/

Doerksen, T. (2017, May). Client Relationship Management. Paper presented at Incoming Capstone Student Prep Workshops, Ryerson University.

Drake, S. M. (2013). Chapter 12: Evaluating Jobs and Projects. In Freelancing for dummies(pp. 186-187). Hoboken, NJ: John Wiley & Sons.

Drake, S. M. (2013). Chapter 10: Finding Clients. In Freelancing for Dummies (p. 142). Hoboken, NJ: John Wiley & Sons.

Drake, S. M. (2013). Chapter 13: Managing Client Relationships. In Freelancing for Dummies(pp. 205-206). Hoboken, NJ: John Wiley & Sons.

Esposito, E. (2015, October 5). Demystifying the 5 Phases of Project Management. Retrieved from https://www.smartsheet.com/blog/demystifying-5-phases-project-management

Ext. Marketing. (2018, March 21). How to create a great workback schedule. Retrieved from http://ext-marketing.com/marketing-articles/create-great-workback-schedule/

FreshBooks. (2018, March 1). Yea or Nay: How to Decide Whether a Project is Worth Taking. Retrieved from https://www.freshbooks.com/blog/project-worth

The Get Real Project. (2017). How to Save a Difficult Client Relationship [Podcast]. Retrieved from http://thegetrealproject.com/resources/how-to-save-a-difficult-client-relationship/

Irizarry, A. (2009, October 30). Friday Vidcast 10-30-09 [Video file]. Retrieved from https://vimeo.com/7340733

KQED QUEST. (2017, April 12). The Engineering Design Process: A Taco Party [Video file]. Retrieved from https://youtu.be/MAhpfFt_mWM

Kviquesney. (2015, August 11). Clear Communication – Paper Exercise [Video file]. Retrieved from https://youtu.be/WDTH-bqdJtU

Lukowski, A. (2013, October 7). CONSULTING 101: What do consultants do? (spoof video)[Video file]. Retrieved from https://www.youtube.com/watch?v=AhByU5tAh4U

McGovern, M. (2012, June 1). Tell customers they aren’t right – without saying, ‘You’re wrong? Retrieved from http://www.customerexperienceinsight.com/what-to-do-when-the-customer-isnt-not-even-close-to-right/

Merriam Webster. (2018, April 24). Definition of define. Retrieved from https://www.google.com/url?q=https://www.merriam-webster.com/dictionary/define&sa=D&ust=1525355953824000&usg=AFQjCNGORQ4xmDsaO6DXpgkE8K6SowGmGg

Merriam Webster. (2018, April 26). Definition of CONFLICT. Retrieved from https://www.merriam-webster.com/dictionary/conflict?utm_campaign=sd&utm_medium=serp&utm_source=jsonld

New Manufacturing Alliance. (2015, August 19). Effective Communication Skills: Paper Fold Exercise. Retrieved from http://newmfgalliance.org/media/1472/effective-com-skills-paper-fold-activity-8-19-2015.pdf

Owens, M. (2015, October 29). The Art of Confrontation: How Conflict Can Improve a Feeler’s Relationships. Retrieved from https://www.truity.com/blog/art-confrontation-how-conflict-can-improve-feeler%E2%80%99s-relationships

Queens University Teaching Support Centre. (n.d.). BOPPPS Model for Lesson Planning. Retrieved from http://www.queensu.ca/teachingandlearning/modules/active/18_boppps_model_for_lesson_planning.html

Science Buddies. (2018). The Engineering Design Process. Retrieved from https://www.google.com/url?q=https://www.sciencebuddies.org/science-fair-projects/engineering-design-process/engineering-design-process-steps%23theengineeringdesignprocess&sa=D&ust=1525355953867000&usg=AFQjCNFmqtc6vhwmaPMKqu8lVKXTvhDROg

Smashing, M. (2012). Pitching Like a Pro. In Successful Freelancing for Web Designers (p. 48). Smashing Magazine GmbH.

Student Success Office, University of Waterloo. (2018). Working Effectively in Groups. Retrieved from https://uwaterloo.ca/student-success/sites/ca.student-success/files/uploads/files/TipSheet_GroupWork_0.pdf

Willis, S. (2015, January 23). Dos and Don’ts for Managing Client Relationships. Retrieved from https://www.impactbnd.com/blog/managing-client-relationships

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ITM Capstone Survival Guide Copyright © 2018 by Quest Atkinson and Dr. Lin Dong is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.

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