4. Creating Digital Accessibility Culture
In this chapter, you learned that:
- Accessibility auditing is an important step. Choosing a reputable service involves careful consideration focusing on key reputability factors.
- Two approaches to accessible websites are retrofitting and starting over. The correct approach for your situation will need to consider several factors including outsourcing the work to external vendors.
- Building a company-wide strategy about accessibility includes building awareness, hiring people with disabilities, focused presentations, and training.
- Web development accessibility guidelines focus on user interaction with a website, whereas web content accessibility guidelines focus more on standards compliance. Both are important.
- Several approaches should be used to monitor adherence to accessibility guidelines including unbiased quality assurance reviews and the use of automated tools.
- Implementing accessibility will include managing change. Kotter’s Eight-Step Model for Leading Change and Lewin’s Three-Step Model are two common models that can help plan and facilitate the implementation.
- Resistance by staff may be the most challenging element in implementing change. Overcoming the five main reasons people resist change needs to be part of your change management strategy.